If you pay attention to what business leaders say when they speak to the media you will notice that bad things are always the result of external factors like recessions, weaker demand, or just plain bad luck. When good things happen they are always the result of good leadership and wise decisions by leaders of the company. Wouldn’t it be refreshing to hear the corporate leader who said “we screwed up”! We all know they screw up all the time, just like all the rest of us do. Why is it so hard to admit it and get on with things? There are a few who do but not many.
As a shareholder or customer I am interested how a company manages its failures. Do they cover them up and hope no one will notice? Do they accept them and try to learn from them? A company with a cover-up mentality is like to make the same mistakes over and over again.